ROYAL MAIL - DELIVERY DELAYS

Due to the multiple days of strike action by Royal Mail, we are currently experiencing issues with deliveries at this time. This includes issues with tracking not being updated despite orders being collected by Royal Mail and delivery times being extended. We are in contact with Royal Mail regarding these issues and ask that our customers please bear with us while they work to resolve them.

ROYAL MAIL - DELIVERY DELAYS

Royal Mail is experiencing severe disruption to their international export services following a cyber incident. They are currently unable to despatch items to overseas destinations and have strongly recommended that we temporarily hold any export mail items while they work to resolve the issue. Items that have already been despatched may be subject to delays.

ROYAL MAIL - DELIVERY DELAYS

Royal Mail has now resumed international shipping. We are now able to dispatch items to other countries but there may be delays due to the extent of the backlog. We thank you for your patience.

Customs Rules

Powermyself is a UK based company which exports our products worldwide. While we endeavour to accommodate as wide a network of customers as possible we do ask any customers based outside of the UK to familiarise themselves with their local customs rules with regards to the importation of supplements.

We will attempt to ensure that the item is delivered in as timely and efficient a manner as possible but, in the event that an item is returned by customs we will require the item to arrive at our facilty prior to re-sending the shipment or issuing a refund.

Please note that there may also be additional fees involved in supplements which are imported, we would advise our customers to check the importation rates for supplements prior to ordering from us.

In the rare circumstance that a shipment is destroyed by the customs authority for any reason, Powermyself assumes no responsibility for this occurrence, and seeking reimbursement for the lost items would be a matter between the customer and the customs authority.

EU Imports

From 1 July 2021 the value added tax (VAT) exemption for the importation of goods not exceeding EUR 22 will be removed. As a result, all goods imported to the EU will be subject to VAT.

Customs charges will vary for each shipping destination, we ask that our customers familiarise themselves with the potential charges they may face from their countries customs union prior to making purchases.

We are currently working on solutions to ensure that our valued EU customers do not pay any more than necessary however, until further clarification on the new system becomes available, please be aware that our options are limited.

We will continue to provide updates whenever possible as the situation develops and we thank you for your understanding and continued custom.

For more information please feel free to contact us: [email protected]